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Editorial standards
It is clearly an important element of corporate responsibility in the media sector to have and to comply with editorial policies.
There are a number of standard setting bodies that have established codes to which DMGT's divisions adhere.
The main code for the Group's UK newspapers is established and monitored by the Press Complaints Commission. The newspapers also adhere to the Code of Practice of Newspaper and Magazine Publishing. Teletext works to the standards set by Ofcom and its Editorial Code of Practice which covers current broadcasting legislation, while DMG Radio complies with the Australian Communications and Media Authority Codes of Conduct and the Commercial Radio Codes of Practice and Broadcasting Services Act.
DMGT also follows an internal editorial code of practice and guide to media law. Compliance with editorial standards is strictly monitored within the Group’s divisions in various ways, which include compliance committees, editorial responsibility,
Responding to reader, viewer and listeners
Remaining in touch with the diverse groups who make up our communities and reflecting and championing their interests is critical to DMGT's success.
Reader, viewer and listener satisfaction is monitored in a number of ways, including timely responses to complaints, independently conducted research, regular in-house programming, focus groups, sales research, and other processes to receive feedback actively from customers.
Within the established editorial framework, editors and journalists have the freedom to operate as appropriate. Compliance with editorial standards is strictly monitored within the divisions in various ways, which include compliance committees, editorial responsibility, compliance audits and training.
Each of our divisions has complaints mechanisms, many of them through external bodies such as the PCC. Performance in relation to complaints and breaches of editorial standards over recent years has been good, and the number of complaints upheld has been negligible.